Privacy Policy
Last updated: 3 October 2026
Ascel Agency respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, submit an enquiry, complete a Facebook or Instagram lead form, book an appointment or communicate with us.
1. Who we are
Website: https://ascelagency.com
Email: [email protected]
2. Information we collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Your business name, website and information you provide about your business.
Answers submitted through enquiry forms, booking forms or social media lead forms.
Appointment details, correspondence and communication preferences.
Technical information such as your IP address, browser, device and website activity, where collected through our website and permitted tracking technologies.
We receive information directly from you and through platforms you use to contact us, including Meta when you submit a Facebook or Instagram lead form.
3. How and why we use your information
We use your information for the following purposes:
Responding to enquiries and arranging appointments: based on our legitimate interests in communicating with people who contact us, or taking steps at your request before entering a contract.
Managing our relationship with you: where necessary to perform a contract, or for our legitimate interests in managing business relationships.
Sending marketing communications: with your consent where required, or where otherwise permitted by law and supported by our legitimate interests in promoting our business.
Operating, improving and protecting our website and systems: based on our legitimate interests in maintaining a secure and effective business, with consent for tracking technologies where required.
Meeting legal and regulatory requirements: where necessary to comply with our legal obligations.
Providing enquiry information is voluntary, but we may be unable to respond or arrange an appointment without the relevant contact details.
4. Contact and marketing preferences
If you request contact through our website or a lead form, we may respond using the contact details you provide. Submitting an enquiry does not automatically mean you agree to unrelated ongoing marketing.
You can object to the use of your information for direct marketing at any time.
You can unsubscribe using the link in marketing emails, reply STOP to marketing texts, or contact us at the email address above.
Where we rely on consent, you can withdraw it at any time. This does not affect processing carried out lawfully before withdrawal.
5. Who we share information with
We share information where necessary with providers that help us operate our business, including website hosting, customer relationship management, appointment booking, email, messaging and IT providers. These include GoHighLevel where used to manage enquiries and communications.
We may also share information with professional advisers, regulators or authorities where required by law or necessary to establish, exercise or defend legal claims.
We do not sell your personal information or share it with third parties for their own marketing purposes.
Facebook and Instagram also process information under Meta’s own privacy policy when you use their platforms.
6. International transfers
Some providers may process information outside the United Kingdom. Where this happens, we use applicable safeguards, such as UK adequacy regulations or approved contractual protections.
You can contact us for details of the safeguards relevant to your information and how to obtain a copy.
7. How long we retain information
We retain personal information only for as long as needed for the purposes described in this policy.
We determine retention periods by considering whether an enquiry remains active, the duration of our relationship, applicable record-keeping requirements and the need to resolve disputes.
We may retain limited information about marketing opt-outs to ensure your preferences continue to be respected.
8. Cookies and tracking
Our website may use cookies and similar technologies. Where consent is required, optional tracking technologies will only be used after you agree. This includes advertising technologies such as the Meta Pixel, if enabled.
You can manage cookies through your browser and, where available, our website’s cookie settings. Blocking certain cookies may affect website functionality.
9. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure.
10. Your rights
Depending on the circumstances, you may have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your information.
Restrict or object to processing.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
To exercise your rights, contact us using the details above.
11. Automated communications
We may use automated tools to send responses, follow-ups and appointment reminders. We do not use solely automated decision-making that produces legal or similarly significant effects on you.
12. Changes to this policy
We may update this policy from time to time. The latest version will appear on this page with an updated date.